FAQ

What is MedX.US?

MedX.US is a medical ecommerce website designed to make purchasing medical items needed for daily and emergency usage. MedX is designed to make purchasing medical products easy while also providing resources to help with questions or concerns in regards to medical products or insurance payments.

How do I cancel an order?

You can cancel any order that has yet to ship by going to the orders page within your account dashboard. Simply login and you will be able to see all past orders.

How do I use the shopping cart?

You can save items you'd like to buy by adding them to your shopping cart while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.

How do I get help for an item that hasn't arrived?

If you have yet to recieve your product you purchased from us, email [email protected] and a MedX.US representative will reach out to you via email.